問52
頻出度★★★
ITガバナンスについて説明したものはどれか。
平成21年度 春期 ITパスポート試験 問52
マネジメント系システム監査 › 内部統制
This question's explanation and your answers so far.
解説
問 52
Incorrectア
This describes ITIL. ITIL is a framework (a set of books) that comprehensively compiles best practices for the management and operation of IT services, and it serves as a practical guide to IT service management. Governance is the organizational capability by which management sets direction and oversees, whereas ITIL is a management-side toolkit that front-line staff use to run daily operations, one level below. The question asks you to distinguish governance from management.
- イ
正解 The correct answer is イ. IT governance means, as defined in the Japanese Ministry of Economy, Trade and Industry document “System Management Standards”, an organizational capability that guides the formulation and execution of IT strategy and steers it in the desired direction so that the enterprise can build competitive advantage. There are three key points: (1) the purpose is a management goal, namely building competitive advantage; (2) the object is not individual day-to-day work but management-level decision making about the formulation and execution of IT strategy; (3) its substance is not a tool or a document but an organizational capability. Choice イ states exactly these three points, and it matches the meaning of governance, in which management gives direction to and oversees how IT is used. Choices ア, ウ and エ all explain the name of a particular framework or document, not the capability by which management itself steers IT.
Incorrectウ
This describes an RFP (request for proposal). It is a document in which the ordering company organizes and presents its requirements and conditions in order to ask an IT vendor for a concrete system proposal. It is merely one individual document used at one stage of procurement (from system planning through vendor selection), not an organizational capability that steers the IT of the whole company.
Incorrectエ
This describes an SLA (service level agreement). It is a document in which the service provider and the user clearly define and agree, in numerical terms, on service levels such as availability rate and response time. It is an arrangement between the two parties for assuring quality, not a governance mechanism by which management decides the direction of IT strategy.
ここがポイント
- IT governance = the “organizational capability” that guides the formulation and execution of IT strategy and steers it in the desired direction so that the enterprise can build competitive advantage. The point to grasp is that its subject is management, not the name of a document or a tool.
- Telling the three confusable terms apart: ITIL = a collection of best practices (a framework) for IT service operations; RFP = a document requesting a proposal from a vendor; SLA = an agreement document that defines service levels. Distinguish them by the level difference between governance (setting direction and overseeing) and management (execution).
用語