Explain social engineering, the umbrella term for tricks aimed at people rather than machines, and match each trick with its countermeasure.
Tell apart attacks aimed at a specific target by how they approach it and keep at it: sending email, lying in wait on a website, building up an exchange, or staying hidden for a long time.
Tell apart scams that deceive users by whether they steal information or make the victim pay money.
Social engineering (ソーシャルエンジニアリング) is the umbrella term for obtaining passwords and other secret information without computer techniques, by exploiting people's carelessness and assumptions.
Example method
How the information is obtained
Example countermeasure
Impersonation phone call
Claims to be an employee or administrator and gets the other person to talk
Set a verification procedure for giving important information by phone
Shoulder hacking
Peeks at the screen or keystrokes from behind
Cover the screen with a privacy filter
Trashing
Digs through discarded papers and storage media
Shred papers or erase data before throwing them away
Because the target is people rather than a weakness in the system, technical measures such as encrypting communications or antivirus software cannot stop it on their own. It also covers acts that need no computer at all, such as shoulder hacking (ショルダーハック), peeking at a screen from behind, and trashing (トラッシング), picking clues out of paper and media thrown out as garbage. Measures aimed at human behavior, such as training employees and agreeing on procedures for passing on information, are therefore essential too.
AnalogyIt is like a burglar who leaves the lock alone and instead poses as a delivery driver so the resident opens the door. What the burglar targets is not the lock but the resident's assumptions.
How to rememberRead it as "engineering" done through the "social" side of life, and it is clear that the one being worked on is a person, not a machine.
Exam points
ExamSocial engineering (ソーシャルエンジニアリング) is an attack that uses no technical methods and exploits people's lapses of attention and carelessness to obtain secret information. Low security awareness is the weakness that makes damage likely.
ExamCountermeasures against social engineering include security training for employees and agreed verification procedures for giving important information by phone.
ExamShoulder hacking (ショルダーハック), watching over someone's shoulder, is one form of it, and a privacy filter counters it. Digging through discarded storage media is another form, called trashing (トラッシング).
A targeted attack (標的型攻撃) singles out a specific organization or person, delivers malware through email or other messages crafted for that target, and steals information.
Targeted attack (narrows the target)
APT (keeps going)
Watering-hole attack (waits on a website)
Interactive attack (wins trust, then sends)
The message is dressed up as coming from a business partner or as routine work correspondence, so the recipient opens it without suspicion. Once inside through the opened attachment or URL, the attacker uses tools such as a remote-control program (RAT) that operates the PC from outside to carry off important information. Depending on how it approaches the target and how long it keeps going, it splits into types such as APT and the watering-hole attack.
AnalogyIt is like finding out the name of a department head at a company and then delivering a convincing fake internal memo to one of their subordinates to open.
Exam points
ExamDisguising a message as work correspondence so a specific person opens an attachment or URL is a targeted attack (標的型攻撃), distinct from spam sent to everyone at random.
ExamThe RAT used after the break-in is a tool that controls the attacked PC from outside, making it transfer files and run commands.
APT (Advanced Persistent Threat) is a targeted attack that keeps going over a long period against a specific organization or person, combining several methods.
Reconnaissance
Intrusion
Lying low and spreading
Exfiltration
Send confidential information out, and if no one notices, keep doing the same.
4 / 4
It does not stop after one break-in: it lies low inside the organization, widens what it controls little by little, and may keep carrying off confidential information for months. Because it moves quietly, defenses must watch for suspicious outbound traffic as well as block intrusion. The model that shows an attack advancing in stages from reconnaissance to achieving its goal is called the cyber kill chain (サイバーキルチェーン).
AnalogyIt is less like a thief who grabs everything in one night and flees, and more like a spy who moves in posing as a housemate and slips valuables out bit by bit over a long time.
How to rememberOf the three letters, P (Persistent: keeps at it) is what sets it apart from other targeted attacks.
Exam points
ExamAPT is marked by aiming at a specific target for ends such as stealing confidential information, and by not letting up, using several methods over a long period.
ExamThe cyber kill chain (サイバーキルチェーン) is a model that divides an attack on a system into several stages, from reconnaissance to achieving its goal.
A watering-hole attack (水飲み場型攻撃) first tampers with a website the target often views, so that the target's PC is infected with malware when it visits.
Find sites the target views
Tamper with the site
Target browses as usual
Target's PC is infected
Malware gets into the PC of the target who viewed the site.
4 / 4
The attacker sets a trap where the target will come on its own and waits. Because the tampered site is a legitimate one the target already trusts, users have little reason to be on guard. Some attacks infect only visitors coming from the target organization, so that other visitors are less likely to notice.
AnalogyIt is like secretly rigging the entrance of a shop that only regulars visit. The customers think it is their usual shop and walk in without a second thought.
How to rememberThe name comes from predators lying in wait at a watering hole where their prey gathers.
Exam points
Mix-upIn a watering-hole attack (水飲み場型攻撃) the trap is a tampered legitimate site, unlike phishing (フィッシング), which lures people to a fake site made to look like the real one.
An interactive (correspondence-type) attack (やり取り型攻撃) is a targeted attack that first poses as a harmless inquiry and trades several emails, then sends a virus-laden file or similar once the other side has come to trust the sender.
Harmless inquiry
Several replies back and forth
Send a virus-laden file
Once trusted, send a virus-laden file presented as reference material and get it opened.
3 / 3
The first email contains nothing malicious, so the staff member who receives it has no reason to be wary. After replying a few times, they take the sender for an ordinary inquirer and open the later attachment without suspicion. Contact-desk staff, whose job is to answer outside inquiries, are frequent targets.
AnalogyIt is like a con artist who does not push for a contract right away but chats a few times until you think "what a nice person", then brings up the real, crooked deal.
Exam points
Mix-upUnlike an ordinary targeted attack (標的型攻撃) email, which carries the trap from the very first message, an interactive attack (やり取り型攻撃) wins trust with harmless exchanges before sending the trap.
Phishing (フィッシング) is a scam that poses as a real organization such as a bank, lures people by email or similar to a fake site identical to the genuine one, and tricks them out of IDs, passwords, card numbers and other information.
Email etc. posing as a real organization
A link leads to a fake site
The user types it in
Stolen information is misused
The attacker uses that information to log in to the real site and misuse savings or other assets.
4 / 4
The typical pattern is a message that makes users panic as if trouble will follow unless they act quickly, then gets them to open the fake site through a link. Since it is the user who types in the information, the safeguard is to ignore the link received and open the official site from a bookmark saved in advance.
AnalogyIt is like a letter scam that mails an envelope identical to a real bank's, containing a fake form that says "Please write your PIN and return it for verification", and steals what people write.
How to rememberIt is spelled phishing but sounds like fishing, which fits the picture of baiting a hook to reel in information.
Exam points
ExamIn the typical phishing (フィッシング) pattern, a message claiming to come from a legitimate organization gets people to open a fake site, and the information users type in there themselves is stolen.
ExamThe core defense against phishing is to check that the site, and whoever made the request, is genuine before entering any information.
Mix-upAn attack that exploits a browser weakness to plant malware on a PC just by displaying a page is a drive-by download (ドライブバイダウンロード), which is different from phishing, where users are deceived with fake sites and the like.
Smishing (スミッシング) is a kind of phishing that uses short messages sent to a mobile phone number (SMS) as the way in to a fake site.
For example, an SMS posing as a missed-delivery notice or an unpaid bill gets people to open a fake site through the link in the text and enter their ID or other details. In another form, the fake site has people install a malicious app that then steals their information. Short notifications on a smartphone make the sender hard to judge, so people tend to assume they are genuine and open them.
AnalogyIt is like dropping a slip that looks exactly like a courier's missed-delivery notice into a mailbox, so people call the fake contact on it and give away information.
How to rememberThe word is built from SMS and phishing.
Exam points
Mix-upSmishing (スミッシング) is not a separate attack alongside phishing but the kind of phishing that uses SMS as its way in.
One-click fraud (ワンクリック詐欺) is a scam that shows a message such as "Registration complete" after a single click on a link in a web page or email, and one-sidedly demands a fee.
Because the user never checked what was being ordered or how much it cost, a click alone does not form a contract, and there is no need to pay. The screen may show an IP address or device details and threaten "We have identified you", but that alone does not reveal a name or home address. Contacting them in a panic only hands over your own phone number or email address.
AnalogyIt is like touching the sign outside a shop and having a clerk rush up saying "The contract is made, please pay". Touching it does not mean you bought anything.
Exam points
Mix-upWhereas phishing tricks people out of information, one-click fraud (ワンクリック詐欺) tries to make them pay a fee that does not exist.
Key points
Social engineering targets people rather than machines, so technical measures alone cannot stop it.
A targeted attack narrows its target and builds a careful disguise, and once inside it carries off information with remote-control programs and similar tools.
APT does not end after one strike; it hides inside the organization and keeps attacking over a long period.
A watering-hole attack tampers with a legitimate site the target routinely views and waits for the visit.
Even if a one-click fraud billing screen appears, neither contact the sender nor pay.