The attachment is only saved to the PC and is never opened and filled in, so what gets attached again is a blank questionnaire document with no answers written in it. The essential answers are written in the body of the email instead, which goes against Mr. F's instruction to answer using the questionnaire document. The person compiling the results would have to read the text of each body one by one and transcribe it, and the format would not be uniform. Attaching an empty document only adds extra work and confusion, so it is no improvement over イ.
×Incorrectイ
The attachment is saved, but the answers are written in the body of the email and sent that way, so the questionnaire document is not used at all. Mr. F's instruction was to fill in the document and return it attached to a reply, so this violates the instruction. Because each respondent writes the body differently, the format is not uniform and compiling takes effort; moreover, since no filled-in file comes back, the HR department's own practice of saving the received attachments in a shared folder and organizing them cannot work either.
○ウ
正解The correct answer is ウ. The instruction in Mr. F's request email is “Fill in your answers in the attached questionnaire document and send it back attached to a reply to this email,” so the respondent is asked to do two things: (1) write the answers in the attached questionnaire document itself, and (2) return it as an attachment to a reply email. The first half of ウ, “Open the attachment, write the answers to the questionnaire, and save it to the PC,” satisfies (1), and the second half — selecting Reply to email, attaching the saved file to the created email, and sending it — satisfies (2), so it follows the instruction exactly. An attachment cannot be edited and saved directly inside a received email, so the correct order is to open it, fill it in, save it to the PC, and then attach that saved file anew. In addition, choosing Reply automatically sets the recipient to the sender, namely Mr. F of the HR department, and carries over the subject of the original questionnaire request email, so there is no mistyping of the address and the person compiling the results can reliably match each reply with the original request. Because everyone fills in and returns a questionnaire document of the same format, the format of the answers is uniform, and the later compiling and organizing work (the question about the organizing task in this same set) can also be done efficiently.
×Incorrectエ
Opening the questionnaire document, filling it in, and saving it is correct as far as it goes, but creating a new email instead of using Reply and setting the recipient to the HR department goes against the instruction. Mr. F's instruction was to send it attached to a reply to that email, and using Reply sets both the recipient and the subject correctly and automatically. With a newly created email the address has to be typed by hand, so there is a risk of sending it to the wrong place; and addressing it to a department gives no guarantee that it reaches Mr. F, the person in charge, so it may be overlooked or handled twice. The subject and the link to the original email are also lost, making it harder to match up the answers.
ここがポイント
When you are asked to answer in the form of an attached file, the correct procedure is to open the attachment, write your answers in it, save it to your own PC first, and then attach that saved file to a reply email and send it. An attachment sitting in a received email cannot be rewritten and sent back directly, so you have to follow the order of open, fill in, save, attach. Writing the answers in the body of the email means not answering in the specified format, and it increases the workload of the people compiling the results.
Why the email reply function matters: when you choose Reply, the recipient is automatically set to the sender of the original email and the subject automatically carries over the original subject (with Re: added), so mistyping the address or sending it to the wrong person is prevented, and it is clear which request the answer corresponds to. If you create a new email and address it to something like a department name, inconveniences arise such as it not reliably reaching the person in charge and not being linked to the original exchange.