This question's explanation and your answers so far.
ある組織では過去には全員出社して業務を遂行していたが, 現在は出社とテレワークの両方を使い分けて業務を遂行している。この組織において, ファシリティマネジメントの観点で改善を図っている事例として, 適切なものだけを全て挙げたものはどれか。 a 従業員の PC にインストールされた Web 会議用のソフトウェアを常に最新にし, Web 会議における利便性及びセキュリティを向上させる。 b 執務室のレイアウト変更や大画面の TV 会議室の設置を行い, 従業員間のコミュニケーションを取りやすくする。 c 出社率を踏まえてフリーアドレスエリアの割合を増加し, オフィスを縮小させる。 d 短時間勤務や自宅外での業務を可能とする制度を導入し, 様々な従業員が業務に参画しやすくする。
The combination “a, d.” Item a is the maintenance of software (an IT asset)—keeping the web conferencing software up to date—not the management of physical facilities, so it does not fall under facility management. Item d is also a measure concerning the system side of working styles, not a facility. Since it includes neither b nor c, which are the facility improvements, it is incorrect.
Only “b.” Although b is correct as a facility improvement, item c—switching to free-address seating based on the office-attendance rate and downsizing the office—is also an optimization of the physical office space and thus falls under facility management. Because c is missing, this cannot be said to “list all” of them, so it is incorrect.
正解 Facility management is the activity of comprehensively planning, managing, and optimizing physical facilities such as buildings, equipment, and office workspace from a management perspective. The examples of improving the facility side to fit a working style that mixes in-office work and telework are the two items b and c. Item b, “changing the office layout and setting up a TV conference room with a large screen,” is itself a facility improvement that remodels the physical facility of the office workspace to suit the working style. Item c, “increasing the proportion of free-address areas based on the office-attendance rate and downsizing the office,” is also a typical facility-management improvement that optimizes the office floor area to match the actual number of people coming in and curbs costs such as rent. Therefore, listing all the appropriate items gives “b, c,” and the correct answer is ウ.
The combination “b, d.” Item b is correct, but item d, “introducing a system that allows short working hours and work at locations other than home,” is a measure concerning working styles and HR systems, not the management of facilities such as buildings or office workspace, so it cannot be called an example from the facility-management viewpoint. It lacks c, which is a facility improvement, and includes d, which is not a facility, so it is incorrect.