Learn in the textbookManagement Techniques for Quality and Process Improvement (TQC, TQM, Six Sigma, TOC)
DefinitionTQM (Total Quality Management) extends the ideas of TQC and puts quality at the core of management, continuously raising customer satisfaction and the quality of work across the organization.
ExplanationIts scope goes beyond how well products turn out to cover the quality of services, business processes and management decisions. Goals are set from the customer's point of view, and the PDCA cycle keeps running company-wide so that improvement takes root.
AnalogyIt is like taking the hygiene and taste-control habits built up in the kitchen and turning them into a management policy for the whole restaurant, down to how suppliers are chosen and where new branches open.