Learn in the textbookService Desk and User Support Tools
DefinitionAn FAQ (Frequently Asked Questions) is a collected store of common questions and their answers, used both for users' self-help and as a lead for desk staff looking for answers.
ExplanationUsers can look for answers without waiting for the desk's opening hours, and the service desk spends less effort answering the same question again and again. Building entries from records of past inquiries and incidents makes them reflect the problems that actually come up most.
AnalogyLike the "common questions" notice posted at a train station. Before asking staff, you can read answers about transfers or lost property right there.
Memory hookFrequently means often. The word order itself spells it out: questions that are often asked, gathered in one place.