継続的改善Continual Improvement

Learn in the textbookSecurity Policy and Management Activities

DefinitionContinual improvement (継続的改善) means not treating a management system as finished once it is built, but repeating the PDCA cycle of plan, do, check and act to make it a little better each time.

ExplanationPDCA stands for Plan, Do, Check and Act, and the fixes decided in Act feed into the next Plan so the cycle keeps turning. An ISMS is built on this idea, with management at the top and the whole organization taking part. Each turn updates the measures to match new threats and changes in the business.

AnalogyIt is like a school sports team's practice matches: plan the tactics, play the game, review the video, adjust the training, and repeat every time.

Learn in the textbookService Maintenance and Continual Improvement

DefinitionContinual improvement (継続的改善) is the activity of repeatedly evaluating a service and the mechanisms behind it, finding chances to improve, and carrying them out.

ExplanationChances to improve turn up in service reports, monitoring results, and user feedback, among other sources. Candidates are ranked by priority and carried out as planned, and their effect is checked afterward. The work does not end with one fix; what each check shows feeds into the next improvement.

AnalogyIt is like a school sports team that rewatches the video of every practice match and fixes its weak spots one at a time.

Memory hookThe word continual signals that this is not a one-time effort. It suggests repeating at intervals, and it is kept apart from continuous, which means without any break.