Learn in the textbookFoundations of Service Management and Service Level Agreements
DefinitionA service catalog (サービスカタログ) is a document that lists the IT services on offer, with their content and terms of use, for users.
ExplanationBy reading the catalog, users can check for themselves which services exist and under what terms they can use them. Since they can look things up before asking, gaps in understanding between provider and users also shrink.
AnalogyIt works like a restaurant menu. Dish names, descriptions, and prices are laid out, so diners can choose without asking the staff.