Learn in the textbookPromoting and Evaluating System Utilization
DefinitionA user satisfaction survey (利用者満足度調査) asks the people who actually use a system about their level of satisfaction through questionnaires and similar means, and uses the results for evaluation and improvement.
ExplanationScores and comments are collected for items such as ease of use, response speed and screen clarity, then tallied to pinpoint where complaints concentrate. Repeating the survey while the system is in operation also shows whether satisfaction rose after changes were made.
AnalogyIt works like a hotel asking guests to comment on the rooms and service, then using the feedback for the next renovation or staff training.