Learn in the textbookFoundations of Service Management and Service Level Agreements
DefinitionService requirements (サービスの要求事項) are the conditions a service must meet, set by the needs of customers and users and by business and legal necessities.
ExplanationExamples include the hours a service is available, how fast inquiries get a response, and how protected information must be handled. Requirements are the starting point both for designing a service and for the provider and users to agree on its level. If they stay vague, nobody can decide what target to measure against.
AnalogyIt is like the wish list you give a real estate agent when looking for an apartment. Without a set distance to the station or a rent ceiling, there is no basis for choosing a place.
Memory hookThe English word requirements is the noun form of require, meaning to need or demand.