問40
頻出度★☆☆
情報システムのファシリティマネジメントの対象範囲はどれか。
平成21年度 秋期 ITパスポート試験 問40
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 40
- ア
正解 Facility management (FM) treats the facilities and equipment that support an information system - IT-related equipment such as the server room, power supply equipment, air conditioning, cabling, and security equipment - as management resources. It constantly monitors whether they are in the optimal state and used in the optimal way, and keeps improving them in terms of cost, safety, and efficiency. Choice ア says exactly that: constantly monitoring whether IT-related equipment is being used in the optimal way and improving it, which is the scope of FM itself. Therefore the correct answer is ア.
Incorrectイ
Using computers and networks to control and comprehensively manage a factory's production lines describes FA (factory automation) / CIM. Its target is the production process, not the upkeep of an information system's facilities and equipment, so it is not facility management.
Incorrectウ
Managing customer information in a customer database to build long-term relationships between a company and its customers describes CRM (customer relationship management). What it handles is business data about customers, which has nothing to do with managing facilities and equipment.
Incorrectエ
Using IT to comprehensively manage the whole supply flow - ordering and receiving, procurement of materials, inventory management, product delivery - describes SCM (supply chain management). Its aim is to optimize the flow of goods and transactions, not to monitor and improve the IT-related equipment itself.
ここがポイント
- Facility management (FM): a management activity that treats the facilities and equipment supporting an information system - buildings, power supply, air conditioning, the server room - as management resources, monitoring whether they are used in the optimal state and continuously improving them.
- Tell the confusing management acronyms apart by their scope: FM = facilities and equipment, CRM = relationships with customers, SCM = the supply chain from procurement to delivery, FA/CIM = a factory's production equipment.