問20
頻出度★★★
BPRを説明したものはどれか。
平成21年度 春期 ITパスポート試験 問20
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 20
Incorrectア
Rebuilding an information system in order to respond closely to customer needs and to enhance customer convenience and satisfaction describes CRM (Customer Relationship Management). Its focus is on strengthening relationships with customers, not the radical review of internal business processes and organizations that BPR targets, so it is incorrect.
Incorrectイ
Viewing a company's activities as a chain of linked activities such as procurement, development, manufacturing, sales, and service, and rebuilding the information system that supports that flow, describes the idea represented by SCM (Supply Chain Management). Its main focus is optimizing the whole supply flow, which differs from BPR's focus on reviewing existing organizations and business rules from a zero base, so it is incorrect.
- ウ
正解 BPR (Business Process Reengineering) is a management approach that does not take the existing organizational structure, business rules, or ways of working as given, but instead reviews them radically from a blank slate, rebuilds the business processes, and thereby aims to improve business efficiency and productivity dramatically. Choice ウ, “comprehensively reviewing existing organizations and business rules and rebuilding them in order to improve a company's business efficiency and productivity”, matches the definition of BPR in both its purpose (improving business efficiency and productivity) and its means (comprehensively reviewing and rebuilding the existing organizations and business rules), so it is the correct answer. The key point is that BPR means rebuilding the work and the organization themselves, not rebuilding the information system. Rebuilding an information system can be a means of achieving BPR, but it is not the definition of BPR itself.
Incorrectエ
A framework that evaluates a company's strategy from the four perspectives of finance, customers, business processes, and learning and growth describes BSC (Balanced Scorecard). BSC is a method for evaluating and managing strategy, and it differs from BPR in both purpose and method, since BPR fundamentally rebuilds business processes, so it is incorrect.
ここがポイント
- BPR (Business Process Reengineering) = a management approach that radically reviews existing organizations, business rules, and business processes from a blank slate so that business efficiency and productivity improve dramatically. Grasp that its essence is rebuilding the work and the organization themselves, not rebuilding the information system.
- Distinguish the confusable management-method abbreviations: CRM strengthens relationships with customers, SCM optimizes the entire supply chain from procurement through sales and service, and BSC evaluates strategy from the four perspectives of finance, customers, business processes, and learning and growth. Be able to identify the matching abbreviation immediately from the keywords in the choices.
用語