問3
頻出度★☆☆
アウトソーシング形態の一つであるオフショアアウトソーシングの事例として，適切なものはどれか。
平成22年度 秋期 ITパスポート試験 問3
ストラテジ系システム戦略 › ソリューションビジネス
This question's explanation and your answers so far.
解説
問 3
Incorrectア
Securing dispatched (temporary) employees is the use of temporary staffing, not outsourcing. Outsourcing hands the work itself over to an external company and receives deliverables or services in return, whereas with dispatched staff the company itself directs and supervises the workers it takes in and has them work inside its own organization. In addition, there is no statement that the provider is overseas, so the offshore condition is not met either.
- イ
正解 The correct answer is イ. Offshore outsourcing is the form of outsourcing (contracting work out to an external party) in which the contractor is located overseas. Offshore means “away from the shore”, that is, outside the country: the work is entrusted to a service provider in a country with low labor costs or with a large supply of engineers, or to the company’s own overseas subsidiary. Choice イ, outsourcing the service desk function to an overseas service provider, satisfies both conditions at once: (1) the company’s own operation, the service desk (the contact point that handles inquiries from users), is contracted out to an external party, and (2) that contractor is overseas. It is therefore an appropriate example of offshore outsourcing. In practice, call centers, service desks, and the programming stage of system development are typical operations sent overseas in order to cut costs and provide 24-hour coverage.
Incorrectウ
The programming work is contracted out to a vendor company, so this is indeed outsourcing, but the decisive difference is that the contractor is a domestic vendor. This is onshore outsourcing (domestic outsourcing), completed entirely within the country, and it does not satisfy the definition of offshore, which requires placing the contractor overseas. It could have been the correct answer if the work were sent overseas, so it is a trap choice.
Incorrectエ
Joint delivery carried out together with a company in a different industry is a collaborative arrangement in which several companies raise their loading efficiency and cut costs; it is not a contracting arrangement in which a company leaves its own operations entirely to the other party. On top of that, there is no element of giving the work to an overseas business, so it fits neither outsourcing nor offshore.
ここがポイント
- Offshore outsourcing is the form that satisfies two conditions at the same time: the work is contracted out to an external party, and the contractor is overseas. Its main aims are cost reduction and 24-hour coverage that takes advantage of overseas engineers and time differences; system development, call centers, and service desks are typical target operations.
- Telling the similar forms apart is where marks are earned. If the contractor is domestic it is onshore outsourcing (domestic outsourcing); if it is in a neighboring country it is nearshore. Temporary staffing is also a different thing from outsourcing because the company itself directs the workers, and collaboration with other companies such as joint delivery is not contracting out either.
用語