問46
頻出度★★★
プロジェクトマネージャが行うプロジェクト関係者とのコミュニケーションに関する記述のうち, 最も適切なものはどれか。
平成22年度 春期 ITパスポート試験 問46
マネジメント系プロジェクトマネジメント › プロジェクトマネジメント
This question's explanation and your answers so far.
解説
問 46
- ア
正解 The correct answer is ア. One of the important jobs of a project manager is designing how information is exchanged with the project stakeholders, and this is called “project communications management”. Here, what kind of report is made (content), when it is made (frequency and timing), to whom it is made (the recipient), and by what method it is made (meetings, documents, e-mail, and so on) are decided in advance at the start of the project, that is, in the planning stage, and agreed with the stakeholders as a communication plan. If these are settled at the start, missed reports, miscommunication, and gaps in understanding among stakeholders can be prevented, and the escalation path for when a problem occurs also becomes clear. Conversely, if they are decided ad hoc while the project is under way, the necessary information does not reach the people who need it, and grasping the project situation and making decisions are delayed. Therefore ア is the most appropriate.
Incorrectイ
Incorrect. It is inappropriate to hand the progress report written by the development staff to the client as it is. Each staff member writes from the viewpoint of their own individual work, so the level of detail and the wording vary, and the report may contain optimistic estimates or omissions. The project manager is responsible for checking and verifying the content of each member's report, organizing it into the progress, issues, and risks of the project as a whole, and reporting it in a form on which the client can base decisions.
Incorrectウ
Incorrect. Speaking verbally is quick, but it leaves no record, so disputes over “who said what” easily arise, and the accuracy of what is conveyed is not guaranteed. As a rule, decisions, instructions, progress, and the like should be kept in documents, e-mail, or an issue log so that they can be checked and traced later. Verbal communication may be used alongside these when speed is required, but a policy of settling everything by word of mouth alone is not appropriate.
Incorrectエ
Incorrect. The method, scope, and frequency of communication should be decided according to the size of the project and the roles and level of interest of the stakeholders. Holding a meeting that gathers all stakeholders inside and outside the project every time, regardless of the project size, takes up time that many participants do not need to spend, and wastes cost and effort. The appropriate approach is to use different recipients and different types of meeting so that the necessary information reaches the necessary stakeholders by suitable means.
ここがポイント
- Project communications management: decide what is reported, when, to whom, and by what method at the start of the project (the planning stage), and agree it with the stakeholders as a communication plan.
- Reports should be made only after the project manager has checked and organized their content, and decisions should be kept on record. The scope and frequency of meetings and reports should be varied according to the size of the project and the stakeholders' level of interest.
用語