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平成22年度 春期 ITパスポート試験 問97

This question's explanation and your answers so far.

問97
頻出度★★★

健康食品メーカのS社の企画部では,健康菓子事業の戦略立案を進めており,自社の状況を,SWOT分析での強み,弱み,機会,脅威に分類して認識し,採るべき戦略を検討して二つの方針案を作成した。 S社の状況と方針案の概要は,次のとおりである。 〔S社の状況〕 (1) 営業拠点数が他社よりも少ない。 (2) 競合するT社の健康菓子事業の撤退が決まった。 (3) 競合他社よりも高い商品企画力をもっている。 (4) 健康志向の高まりで,健康食品への関心が高まっている。 (5) 工場の老朽化が進んでいる。 (6) 少子化によって子供の人口が減少している。 (7) 食品の安全性に対する消費者の目が厳しくなっている。 (8) 顧客の会員化によって顧客情報が集まり,富裕層の会員獲得にも成功している。 〔方針案の概要〕 方針案1:強みを更に伸ばすために,情報システムを強化する。 方針案2:自社の事業の拡大を図るために,T社が撤退する事業を買収する。      ここ数年の健康菓子の市場シェアは,Q社25%,R社16%,S社12%,T社10%,その他37%である。 〔S社の状況〕を次の図のようなマトリックスで整理する。〔S社の状況〕の(1)と(2)を図のa~dに分類するとき,適切な組合せはどれか。

有利な面不利な面
内部環境ab
外部環境cd
出典 平成22年度 春期 ITパスポート試験 問97
解説

問 97

※ Our check while writing this explanation could not fully confirm the published answer; scoring follows IPA's official key.

  • ア

    正解 This question asks which fact goes into which cell of a SWOT analysis matrix. The two axes of the figure are internal environment / external environment and favorable side / unfavorable side, so a = internal × favorable (Strength), b = internal × unfavorable (Weakness), c = external × favorable (Opportunity), and d = external × unfavorable (Threat). According to the shared text [situation of Company S] of group question C, (1) is that the number of sales offices is smaller than that of other companies, and (2) is that competing Company T has decided to withdraw from the health snack business. The sales offices in (1) are a management resource that Company S owns itself and can increase or decrease at its own discretion, so they belong to the internal environment; having fewer of them than other companies is an unfavorable side for Company S, that is, a weakness, so (1) goes into b. The withdrawal of Company T in (2) is an event on the side of another company and the market that Company S cannot control, so it belongs to the external environment; with one fewer competitor, Company S can more easily expand its share, which is a tailwind, that is, a favorable side = an opportunity, so (2) goes into c. Therefore the combination is (1)=b and (2)=c, and the correct answer is ア.

  • Incorrectイ

    (1)=b is correct, but placing (2) in d (external environment × unfavorable side = threat) is wrong. The judgment on the axis, that Company T's withdrawal is an event of the external environment, is right, but a competitor leaving the market is not unfavorable for Company S; it is a good chance to expand its share. The favorable / unfavorable judgment is mistaken here, and the correct cell is c (opportunity).

  • Incorrectウ

    (2)=c is correct, but placing (1) in d (external environment × unfavorable side = threat) is wrong. The judgment that having few sales offices is an unfavorable side is right, but the sales offices are a sales network that Company S itself owns and develops, an element of the internal environment that the company can increase through its own efforts. The internal / external axis is mistaken here, and the correct cell is b (weakness).

  • Incorrectエ

    Placing both (1) and (2) in d (external environment × unfavorable side = threat) is wrong. Item (1) is an unfavorable side of the internal environment, that is, a weakness (b), and item (2) is a favorable side of the external environment, that is, an opportunity (c), so they belong in different cells to begin with. Both the internal / external axis and the favorable / unfavorable axis are mistaken here, making this the furthest off of the four options.

ここがポイント
  • SWOT analysis is a method that organizes a company's situation using two axes and four quadrants: internal environment / external environment and favorable side / unfavorable side. Remember the correspondence: internal × favorable = Strength, internal × unfavorable = Weakness, external × favorable = Opportunity, and external × unfavorable = Threat.
  • To tell internal from external, judge by whether the element is one the company itself can control. Things the company owns, such as facilities, human resources, technical capability, sales offices, and brand, belong to the internal environment, while changes that occur outside the company, such as market trends, competitors' moves, laws and regulations, and demographic composition, are classified as the external environment.
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