問50
頻出度★★★
IT ガバナンスを説明したものはどれか。
平成23年度 秋期 ITパスポート試験 問50
マネジメント系システム監査 › 内部統制
This question's explanation and your answers so far.
解説
問 50
Incorrectア
“A government ministry or agency in charge of IT policy” describes an administrative body responsible for national IT policy (such as the Ministry of Internal Affairs and Communications or the Ministry of Economy, Trade and Industry). This is the mistake of confusing governance with government: IT governance refers to the controlling capability that exists inside an individual organization (a company), not to an external government office.
Incorrectイ
“Users' level of satisfaction with IT” describes a yardstick for evaluating information systems or services (customer satisfaction (CS), user surveys, and so on). Satisfaction may well rise as a result of IT governance working, but satisfaction itself is an indicator that is measured, not the organizational capability to control and give direction.
- ウ
正解 IT governance is an organization's (a company's) capability as an organization: management takes the lead in controlling the IT strategy from formulation through execution and evaluation, guiding the use of IT in the direction it should go, so that the organization can achieve its business goals and build competitive advantage. Japan's Ministry of Economy, Trade and Industry also positions IT governance, in its System Management Standards, as the organizational capability an organization needs in order to use IT appropriately. Therefore ウ, which says “an organization's capability to appropriately utilize IT”, is correct. The key point is that governance is not an institution (an organization itself), not a machine or system (a mechanism), and not an evaluation figure: it is a conceptual term for the capability to control and give direction.
Incorrectエ
“A customer management mechanism that uses IT” describes CRM (customer relationship management). CRM is one individual business system or management method, and it differs from IT governance, the capability to control the use of IT as a whole, in both breadth of scope and level.
ここがポイント
- IT governance = the organizational capability whereby management takes the lead in controlling the formulation and execution of IT strategy, using IT appropriately and guiding the organization in the direction it should go (METI System Management Standards; JIS Q 38500).
- Telling the confusable terms apart: a government ministry is an administrative body (government); user satisfaction is an evaluation indicator (CS); a customer management mechanism is CRM. None of them is a capability, so none of them describes IT governance.
用語