問27
頻出度★☆☆
情報リテラシの向上策として, 最も適切なものはどれか。
平成23年度 特別試験 ITパスポート試験 問27
ストラテジ系システム戦略 › システム活用促進・評価
This question's explanation and your answers so far.
解説
問 27
Incorrectア
The statement about visualizing the overall picture of business and information systems, defining the current state (As-Is) and the desired future state (To-Be), and formulating a migration plan toward overall optimization from the gap between the two describes enterprise architecture (EA). EA is a design and management approach that organizes the business, data, application, and technology architectures so as to lead information systems that have fallen into department-by-department local optimization toward overall optimization, and what it targets is the structure of the organization and its systems. It is not a measure that raises an individual employee's ability to make use of information, so it does not qualify as a measure for improving information literacy.
Incorrectイ
The statement about complying with laws, guidelines, and internal company rules concerning personal data protection and security, and building a mechanism to establish and maintain IT governance, describes compliance and IT governance efforts. IT governance is a mechanism by which executive management indicates the desired state of IT investment and IT use and then directs the organization so that it is achieved; the party driving it is executive management, and what it produces are rules and control structures. It is the building of a framework that governs the organization, not an educational measure that develops employees' ability to make use of information, so it is incorrect.
Incorrectウ
The statement about anticipating troubles such as system failures that could occur in the company's own information systems and formulating countermeasures to minimize their social impact and the like describes risk countermeasures typified by a contingency plan (an emergency response plan) and a business continuity plan (BCP). Its aim is to hold down the damage and the impact of business interruption when a failure occurs, not to raise employees' abilities in normal times. Because it belongs to the field of risk management, it is not appropriate as a measure for improving information literacy.
- エ
正解 The correct answer is エ. Information literacy is the ability of an individual to make full use of information devices and tools such as computers and software, to collect, organize, and analyze the information they need, and then to apply and share it according to their purpose. Therefore, a measure for improving information literacy must not be about building organizational mechanisms or plans; it must be an education or training measure that raises this ability in each individual employee. Choice エ describes teaching employees how to use office tools such as spreadsheet, word processing, and presentation software as well as data analysis tools, and providing training that goes further and covers how to apply them to their work. It covers both the aspect of learning to operate the tools, that is, making full use of the tools, and the aspect of putting the resulting data to work in business decisions and improvements, that is, making use of information, so it matches the definition of information literacy directly. In addition, training is a means whose target is the individual employee, and the effect of improved ability reaches that individual directly, which also makes it appropriate as an improvement measure. The other three are all measures that put management or IT management frameworks in place; what they produce are plans, rules, and organizational structures, not individual ability. For these reasons, the most appropriate measure for improving information literacy is エ.
ここがポイント
- Definition of information literacy — the ability of an individual to make full use of information devices and software, to collect, organize, and analyze the information they need, and to apply and share it according to their purpose. Because what it targets is an individual's ability, measures to improve it take the form of training and education for employees that raise that ability itself. In recent years, when understanding of networks and security is included as well, it is often called digital literacy.
- Telling apart confusable management and IT management terms — pursuing overall optimization from the gap between the current state and the desired future state is enterprise architecture (EA); building a mechanism for legal compliance and control is IT governance; preparing so that the impact of a failure is minimized is a contingency plan or a business continuity plan (BCP). All of these target organizations or mechanisms, and compared with information literacy, which targets individual ability, they differ both in who drives them and in what they produce.
用語