問40
頻出度★☆☆
コンピュータシステムが稼働しているサーバ室への侵入リスクを低減するために, コンピュータの設置場所を示す標識を出さないことにした。この対策が当てはまるマネジメントはどれか。
平成24年度 秋期 ITパスポート試験 問40
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 40
Incorrectア
Supply chain management (SCM) is a method of managing the whole supply chain, from procurement of materials through production, logistics, sales, and consumption, from a total-optimization viewpoint while sharing information among companies, so as to reduce inventory and shorten delivery times. What it handles is the flow of goods, information, and money, so it has nothing to do with a physical security measure for a facility such as posting signs at a server room.
Incorrectイ
Knowledge management is a method of sharing, accumulating, and using knowledge such as the experience and know-how held by individuals across the whole organization, and applying it to business management. Its target is the knowledge that people hold, not buildings or equipment, so it does not fit the framework of physical measures that lower the risk of intrusion.
Incorrectウ
Business continuity management (BCM) is a management activity that prepares for business interruption caused by disasters, accidents, system failures, and the like by formulating, operating, drilling, and reviewing a business continuity plan (BCP), so as to keep the interruption time short and recover quickly. Its purpose is continuing and restoring business in an emergency; the measure in this question, which conceals the existence of the facility in normal times so as to prevent intrusion itself, is better understood as a measure on the facility management side.
- エ
正解 The correct answer is “エ Facility management.” Facility management means regarding facilities (facility resources) such as land, buildings, equipment, and the indoor environment as one of a company’s management resources, and maintaining and managing them in an optimal state from the viewpoints of safety, functionality, and economy. It includes physical security and equipment management such as locking the server room, controlling entry and exit, security cameras, and securing earthquake resistance, power supply, and air conditioning. The measure in the question, “not putting up signs indicating where the computers are installed,” reduces the physical threat of intrusion itself by not letting outsiders know where important equipment is located, and this is exactly a management activity that keeps facilities and equipment in a safe state. Therefore facility management is the one that applies.
ここがポイント
- Facility management = the activity of maintaining and managing buildings, equipment, and the indoor environment as management resources in an optimal state from the viewpoints of safety, functionality, and economy. Physical security measures such as locking the server room, entry and exit control, security cameras, and hiding the location fall within this scope.
- Distinguish management terms with similar names by asking what they take as the object of management. SCM = the supply chain (flows of goods, information, and money); knowledge management = the knowledge of the organization; BCM = continuity and recovery when business is interrupted; facility management = facilities and equipment.