問2
頻出度★★★
グループウェアで提供されている情報共有機能を活用したサービスとして，最も適切なものはどれか。
平成24年度 春期 ITパスポート試験 問2
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 2
- ア
正解 The correct answer is ア, “Schedule management”. Groupware is a general term for software that uses a network to support the collaborative work (collaboration) of members within an organization, and it provides functions such as electronic bulletin boards, e-mail, schedule management, reservation of facilities and meeting rooms, document (file) sharing, workflow, and electronic conferencing. The common foundation of all of these is the information-sharing function, which gathers the information held by each member into one place so that everyone can refer to it. Schedule management is a typical example: when each person registers their own plans, those plans become visible to all members as a shared calendar. As a result, without asking each person one by one about their availability, everyone's free time can be seen at a glance, and scheduling a meeting, booking a meeting room at the same time, and keeping track of who is out of the office or on a business trip can all be done on the spot. In other words, it is exactly the use of the information-sharing function itself — “value for the organization arises only when personal information is shared” — so it is the most appropriate service provided by groupware.
Incorrectイ
Security management is an information security management activity that protects information assets from the viewpoints of confidentiality, integrity, and availability, through access control, anti-virus measures, log monitoring, vulnerability handling, and so on. Groupware naturally also has security features such as access-right settings built in, but those are the foundation for protecting shared information, not a service whose purpose is for members to share information with one another. Therefore it does not qualify as “a service that utilizes the information-sharing function”.
Incorrectウ
Network management is a system operations management task that keeps the communication infrastructure running properly by performing configuration management of LANs and WANs, monitoring traffic and faults, measuring performance, and changing device settings. It does underpin the operation of groupware, but it is handled by network administrators, and both its purpose and its users differ from the groupware service in which business members bring together and share their schedules and documents.
Incorrectエ
User management is an operations management task that registers, changes, and deletes user accounts, issues user IDs and passwords, and grants access rights according to roles. User registration is also necessary in order to use groupware, but this is preparatory work that controls who may use the system, not a service that exchanges the shared information itself. As with security management, it is a management function that supports information sharing, and cannot be called a service that utilizes the information-sharing function.
ここがポイント
- Definition and representative functions of groupware — it is software that supports collaborative work within an organization over a network, providing schedule management (shared calendar), electronic bulletin boards, document sharing, facility reservation, workflow (electronic application and approval), electronic conferencing, and so on. What they all have in common is that they seek to improve operational efficiency and smooth communication through information sharing.
- Distinguishing “collaboration services for users” from “system operations management” — security management, network management, and user management are all management tasks for operating an information system safely and properly, and they differ in both purpose and in who performs them from groupware services in which business members bring together and make use of information. When every choice is lined up in the form of “... management”, use this difference in viewpoint to tell them apart.
用語