問22
頻出度★★★
自社の業務処理の一部を外部の事業者に任せる経営手法はどれか。
平成26年度 秋期 ITパスポート試験 問22
ストラテジ系経営戦略マネジメント › 経営戦略手法
This question's explanation and your answers so far.
解説
問 22
- ア
正解 The correct answer is ア, BPO. BPO stands for Business Process Outsourcing: a management approach in which part of a company's own business processing (its business processes) — such as accounting, human resources, payroll calculation, or call center handling — is entrusted as a package to a specialized external provider. The wording of the question, entrusting part of a company's own business processing to an external provider, matches this definition of BPO exactly. The aim is to hand work that the company is not good at, or that is highly routine, to the specialized know-how and economies of scale of an outside provider so as to cut costs, and to concentrate the freed-up management resources on the company's own core business (its core competence).
Incorrectイ
BTO stands for Build to Order: a production method in which a product is assembled to the customer's specification and shipped only after an order has been received. It is a production and inventory management technique that avoids holding finished-goods stock, not a way of entrusting business processing to an outside provider, so it is wrong.
Incorrectウ
MBO has two meanings: Management Buyout (the management team buys the company's shares or business and becomes independent) and Management by Objectives (managing through goal setting). Neither is a way of entrusting a company's own business processing to an external provider: the former is a transfer of capital and ownership, and the latter is a method of personnel evaluation and motivation based on employees setting objectives. Neither matches what the question describes.
Incorrectエ
OJT stands for On the Job Training: an in-house education method in which a supervisor or senior colleague coaches a subordinate while actual work is being carried out at the workplace. It is a way of developing people, unrelated to outsourcing business operations, so it is wrong.
ここがポイント
- BPO = Business Process Outsourcing. A management approach that entrusts part of a company's own business processes — accounting, HR, call centers, and so on — as a package to a specialized external provider, in order to cut costs and concentrate management resources on core operations.
- Telling the confusing three-letter acronyms apart: BTO is build to order (a production method), MBO is management buyout or management by objectives (capital or personnel), and OJT is on-the-job training (human resource development). Distinguish them by the different field each one belongs to.
用語