問39
頻出度★☆☆
ファシリティマネジメントを説明したものはどれか。
平成26年度 秋期 ITパスポート試験 問39
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 39
Incorrectア
This describes service level management (SLM). It refers to the IT service management process of monitoring and reporting on compliance with the SLA (service level agreement) that the IT service provider and the user have agreed on, and of reviewing it regularly through the PDCA cycle so as to maintain and improve service quality. Its object is the quality level of IT services, which differs from facility management, whose object is optimizing physical facilities such as buildings and equipment.
- イ
正解 The correct answer is イ. Facility management (FM) regards facilities — buildings, equipment, land, and office space — not merely as fixed assets but as important management resources, and plans, manages, and makes use of their holding, operation, and maintenance comprehensively from a management perspective in order to optimize them. In concrete terms, it continually reviews such matters as comparing leasing an office with owning one, saving space by changing the layout, cutting running costs through equipment maintenance plans and energy saving, and ensuring safety through earthquake and fire protection, all while balancing cost against benefit. Choice イ states exactly that it is “a technique for optimizing the holding, operation, and maintenance of buildings, equipment, and the like from a management perspective,” which is this definition itself. Note that in the IT field, optimizing physical environments such as air conditioning, power supply, and entry/exit control for server rooms and data centers is also within the scope of FM, and it is related to physical measures for information security.
Incorrectウ
This describes the continuous improvement of business processes — that is, TQM (total quality management), BPM (business process management), or what is generally called business improvement activity. The object of improvement is the business process, not facilities, so it does not fit the definition of facility management.
Incorrectエ
This describes SCM (supply chain management). It is a technique for optimizing the entire supply chain, from parts procurement through manufacturing, distribution, and sales, by sharing and managing information across departments and companies, aiming at reduced inventory and shorter delivery times. What it handles is the sharing of information about the flow of goods and commerce, a concept different from facility management, which deals with the holding, operation, and maintenance of buildings and equipment.
ここがポイント
- Facility management (FM) = a technique that regards facilities such as buildings, equipment, and land as management resources and optimizes their holding, operation, and maintenance from a management perspective. In the IT field, physical environments such as power supply, air conditioning, and entry/exit control for server rooms and data centers are also within its scope.
- Distinguish confusingly similar management terms by asking what each one manages. SLM = the quality level of IT services (SLA); TQM / BPM = the quality of business processes; SCM = the supply chain from procurement to sales; FM = facilities such as buildings and equipment.