問22
頻出度★★★
BPM (Business Process Management) の特徴として, 最も適切なものはどれか。
平成26年度 春期 ITパスポート試験 問22
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 22
Incorrectア
Requiring “the introduction of a management system that complies with international standards” describes obtaining certification under management system standards such as ISO 9001 (quality) or ISO/IEC 27001 (information security). BPM is an activity for continuously improving a company's own business processes, and introducing an international standard is not a precondition for it.
- イ
正解 BPM (Business Process Management) is a management approach in which a company first makes its business flow (business processes) visible and models it, then analyzes and organizes it process by process, identifies problems and improves them, measures the results of those improvements, and feeds them into the next round of improvement — keeping the PDCA cycle turning. The key point is that it is not a “one-time reform” but “repeated, continuous improvement”. Choice イ says exactly that: it analyzes and organizes the business flow process by process, identifies problems, and continuously improves the business flow — which is the definition of BPM itself. Therefore イ is correct.
Incorrectウ
Promoting efficiency by “outsourcing part of the business process to an external vendor” describes BPO (Business Process Outsourcing). Outsourcing is a means of moving the party that carries out the company's processes to the outside; it is a different concept from BPM, which analyzes processes and improves them continuously.
Incorrectエ
“Fundamentally reviewing and redesigning the business process” describes BPR (Business Process Reengineering). BPR is a discontinuous, one-off large-scale reform that redesigns existing processes from scratch, which contrasts with BPM, where small improvements are repeated over and over. BPM versus BPR is the biggest trap in this question, so learn to tell them apart.
ここがポイント
- BPM is a management approach that models and analyzes business processes and continuously turns the PDCA cycle of execution, monitoring, and improvement to keep improving operations (the keyword is “continuous improvement”).
- Telling the confusing look-alikes apart: BPR is a fundamental redesign of business processes (a one-off large reform), BPO is outsourcing business processes, and ISO-type management systems are about introducing a framework based on an international standard.
用語