問6
頻出度★★☆
SCMシステムの説明として, 適切なものはどれか。
平成27年度 秋期 ITパスポート試験 問6
ストラテジ系経営戦略マネジメント › 経営管理システム
This question's explanation and your answers so far.
解説
問 6
Incorrectア
Collecting and sharing the sales knowledge and know-how held by individuals within a company to support sales activities is Knowledge Management (or, when focused on sales support, the idea of SFA), not a description of SCM, which deals with the entire supply chain.
Incorrectイ
Centrally managing the information of core business operations such as accounting, human resources, production, and sales, and optimally allocating management resources (people, goods, money, and information) to support efficient management, is a description of ERP (Enterprise Resource Planning), not SCM.
- ウ
正解 The correct answer is ウ. SCM (Supply Chain Management) covers the entire series of supply processes (the supply chain) from raw material procurement through production, inventory, logistics, and sales, and it shares and manages that information not only within a company but also between companies such as business partners. Its aim is not the partial optimization of individual processes but the 'overall optimization' of the whole supply chain (reducing inventory, shortening lead time, and balancing supply and demand). The description in ウ, 'sharing and managing information from raw material procurement through production and sales, within and between companies, aiming at overall optimization of the business process,' matches this definition, so it is appropriate.
Incorrectエ
Managing information about each individual customer and the history of interactions, and improving customer satisfaction through attentive customer service, is a description of CRM (Customer Relationship Management), which differs from SCM, which optimizes the supply chain.
ここがポイント
- SCM (Supply Chain Management) is a mechanism that shares and manages information on the supply process from raw material procurement through production and sales, within and between companies, in order to optimize the entire supply chain.
- Distinguish among similar management information systems: SCM (overall optimization of the supply chain) / ERP (centralized management of core operations and optimal allocation of management resources) / CRM (managing customer information and interaction history to improve customer satisfaction) / Knowledge Management (sharing individuals' knowledge and know-how).
用語