問7
頻出度★★★
地震，洪水といった自然災害，テロ行為といった人為災害などによって企業の業務が停止した場合，顧客や取引先の業務にも重大な影響を与えることがある。こうした事象の発生を想定して，製造業のX社は次の対策を採ることにした。対策aとbに該当する用語の組合せはどれか。 〔対策〕 a 異なる地域の工場が相互の生産ラインをバックアップするプロセスを準備する。 b 準備したプロセスへの切換えがスムーズに行えるように，定期的にプロセスの試験運用と見直しを行う。
平成27年度 秋期 ITパスポート試験 問7
ストラテジ系企業活動 › 経営・組織論
This question's explanation and your answers so far.
解説
問 7
- ア
正解 Measure a is the stage of “preparing a process (procedure/plan)” in which factories in different regions back up each other's production lines. A plan that predefines alternative means and switchover procedures so that core business can be continued and quickly restored even when operations stop due to a disaster is the BCP (Business Continuity Plan), and a corresponds to this. Measure b is a continuous operation and improvement activity: periodically conducting trial runs and reviews so that the switchover to the prepared plan goes smoothly. The management framework that formulates, operates, evaluates, and improves (PDCA) the BCP to maintain and enhance it is BCM (Business Continuity Management), and b corresponds to this. Therefore, the combination a:BCP, b:BCM, which is choice ア, is correct.
Incorrectイ
a:BCP is correct, but b's SCM (Supply Chain Management) is a management approach that optimizes the entire supply chain of procurement, production, logistics, and sales. It does not refer to the continuous management activity of business continuity such as trial runs and reviews of a plan, so it is wrong.
Incorrectウ
b:BCM is correct, but a's BPR (Business Process Reengineering) is a reform approach that fundamentally redesigns business processes to improve efficiency and quality. It does not refer to the business continuity plan itself prepared against disasters, so it is wrong.
Incorrectエ
Neither a:BPR nor b:SCM corresponds to the measures in this question. BPR denotes a fundamental reform of business processes and SCM denotes optimization of the supply chain; neither is a term for the formulation of a business continuity plan against natural or man-made disasters (a) or its maintenance and improvement management (b), so it is wrong.
ここがポイント
- BCP (Business Continuity Plan): a “plan” that predefines alternative means and switchover procedures so that core business can be continued and quickly restored even in emergencies such as disasters or accidents. The preparation of mutual-backup procedures as in a of this question falls under this.
- BCM (Business Continuity Management): a PDCA “management activity” that continuously maintains and improves the formulated BCP through education, training, trial runs, and reviews. The periodic trial runs and reviews in b of this question fall under this. The key point is to distinguish it from the easily confused BPR (business process reengineering) and SCM (supply chain management).
用語