問36
頻出度★☆☆
情報システムの設備を維持・保全するファシリティマネジメントに関する記述はどれか。
平成27年度 春期 ITパスポート試験 問36
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 36
Incorrectア
Managing the schedule, budget, and human resources so that a development project succeeds is a description of project management. Its targets are the QCD (quality, cost, delivery) and the staff of an individual project, not facilities such as buildings or power equipment.
Incorrectイ
Managing failure monitoring and the taking of backups is a description of IT service management (system operations management), which keeps the system running stably. Its targets are the operating status of the system and its data, not the facilities and equipment themselves, so it is not facility management.
- ウ
正解 Facility management (FM) is a management activity that treats “facilities” — buildings, power equipment, air conditioning, and fire and disaster prevention equipment — as management resources, and works to maintain, preserve, and optimize them. In the information systems field, the data center or computer room where the servers run is itself the target of management. The main work includes securing power with an uninterruptible power supply (UPS) and an on-site generator, controlling temperature and humidity with air conditioning, and preparing the physical environment through entry and exit control, earthquake resistance, and fire prevention. Choice ウ, “Managing facilities such as the data center where the information system runs”, describes exactly this kind of management aimed at facilities, and it matches the definition in the question, which speaks of maintaining and preserving equipment. Therefore ウ is the correct answer.
Incorrectエ
Managing user IDs and passwords is a description of account management (access management), which handles user authentication and access rights. It is a logical security measure, and its target differs from that of facility management, which is the maintenance and preservation of facilities and equipment.
ここがポイント
- Facility management = the management activity of maintaining, preserving, and optimizing “facilities and equipment” such as buildings, power supply (UPS and on-site generators), air conditioning, and data centers. The biggest identifying point is that its target is the physical environment.
- Separate the confusable management areas by their targets: project management = the resources and progress of an individual project; IT service management = system operation, failures, and backups; access management = IDs and passwords; facility management = facilities and equipment.
用語