問2
頻出度★★★
BPRに関する記述として, 適切なものはどれか。
平成28年度 秋期 ITパスポート試験 問2
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 2
- ア
正解 BPR (Business Process Reengineering) is a management method that, without taking the existing way of doing work as a given, fundamentally rethinks the procedures and flow of work and redesigns them, thereby aiming to dramatically improve cost, quality, speed, and so on. Choice ア, “a way of thinking that reviews business procedures anew and fundamentally redesigns them,” is exactly this definition, so it is correct.
Incorrectイ
“A contract in which a service provider guarantees the quality of service to users as concrete numerical values” describes an SLA (Service Level Agreement), not BPR. An SLA is an agreement that states targets such as availability rate and response time in writing as numerical values, which is a different concept from redesigning business processes.
Incorrectウ
“A bulletin board on a computer system where participating people can write freely” describes an electronic bulletin board (BBS), not BPR. It is a mechanism for sharing information and exchanging opinions, and has nothing to do with the fundamental redesign of business processes.
Incorrectエ
“A document that a user provides to a vendor when introducing an information system, describing an overview of the system to be introduced and the procurement conditions” describes an RFP (Request for Proposal), not BPR. An RFP is a procurement document used to invite proposals from vendors, and it is not a method for redesigning business processes.
ここがポイント
- BPR is a management method that, without assuming the existing business processes, fundamentally rethinks the procedures and flow of work and drastically redesigns them, thereby dramatically improving performance.
- Distinguish easily confused abbreviations: keep clear the differences among SLA (a contract that guarantees quality with numerical values), BBS (electronic bulletin board), and RFP (request for proposal).
用語