問49
頻出度★★★
ITサービスマネジメントのプロセスにおいて, 資産管理が適切に実行されているかどうかの判断に有効な計測項目はどれか。
平成28年度 秋期 ITパスポート試験 問49
マネジメント系サービスマネジメント › サービスマネジメントシステム
This question's explanation and your answers so far.
解説
問 49
Incorrectア
The number of resolved problems is a metric showing the results of problem management, which identifies the root causes of incidents and prevents recurrence; it is not an asset-management metric that measures the holding and usage status of IT assets.
Incorrectイ
The number of emergency releases is a metric of release management and change management that shows how many unplanned, sudden releases occurred. It is not directly connected to the state of asset management, so it is unsuitable for judging asset management.
Incorrectウ
The number of failed specification-change implementations is a change-management metric that measures whether changes are carried out safely and reliably. It reflects the quality of change work, not an asset-management metric that measures whether the holding and usage of IT assets is appropriate.
- エ
正解 Asset management is the process of grasping the IT assets an organization holds, such as software licenses, and managing whether they are being used appropriately without excess or shortage. When management is done properly, the licenses held are correctly matched against actual usage, and the number of unused software licenses can be minimized, reallocated, and tracked. Conversely, a state with many unused licenses or where the count cannot be grasped indicates a deficiency in asset management, so this count is an effective measurement item for judging whether asset management is being properly carried out. Therefore the correct answer is エ.
ここがポイント
- Asset management is the process of grasping IT assets such as software licenses and managing whether they are used appropriately without excess or shortage. The number of unused licenses is a representative metric for measuring its effectiveness.
- Measurement items (KPIs) should be considered in connection with their corresponding processes. They can be sorted out as: number of resolved problems = problem management, number of emergency releases = release management, number of failed change implementations = change management.
用語