問13
頻出度★★★
BPM (Business Process Management) の考えに基づいた業務改善に関する説明として, 最も適切なものはどれか。
平成28年度 春期 ITパスポート試験 問13
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 13
Incorrectア
'Integrating the data within a company to support decision-making' describes a data warehouse or BI (business intelligence); its purpose differs from BPM, whose focus is the continuous improvement of business processes.
Incorrectイ
'Managing business operations and management resources in an integrated manner and improving how the management resources are utilized' reflects the idea of ERP (Enterprise Resource Planning), which centrally manages resources such as people, goods, money, and information; its focus differs from BPM, whose aim is process improvement itself.
- ウ
正解 BPM (Business Process Management) is a management approach that treats a business process as a management resource and keeps running the PDCA cycle of 'modeling → execution → measuring and analyzing the execution results → reviewing and improving the process.' Its defining feature is that it is not a one-time reform; instead, based on data such as business execution results, it constantly reviews the process itself and improves it continuously. Choice ウ, 'Review the business processes themselves based on results such as their execution outcomes, and aim for continuous improvement,' states exactly this definition of BPM and is therefore correct.
Incorrectエ
'Promoting the division of labor in business processes to improve work efficiency' is the idea of gaining efficiency through division of labor, which differs from BPM's concept of continuously reviewing a process based on its execution results. BPM instead takes an overview of the entire process and optimizes it.
ここがポイント
- BPM is a management approach that targets business processes and, based on the measurement and evaluation of execution results, reviews the process itself and keeps improving it continuously through the PDCA cycle.
- Distinguishing it from similar terms: BI/DWH = decision support through data integration, ERP = integrated management of management resources, BPR = radical redesign of a process (one-time); in contrast, grasp that the core of BPM is 'continuous improvement.'
用語