問16
頻出度★★☆
企業がISO 9001を導入することによって期待できるメリットのうち, 適切なものはどれか。
平成28年度 春期 ITパスポート試験 問16
ストラテジ系法務 › 標準化関連
This question's explanation and your answers so far.
解説
問 16
Incorrectア
The standardization of trade procedures and the reduction of non-tariff barriers belong to the framework of trade facilitation (such as the WTO or international agreements on customs procedures), and are not benefits of adopting ISO 9001, which is a quality-management standard.
Incorrectイ
Improving product quality and expanding the market through the standardization of technical specifications within an industry is about the technical standards of the products themselves (industry standards or de facto standards). ISO 9001 targets not the technical specifications of products but the “mechanism for managing quality”, so it does not apply.
Incorrectウ
Standardizing the handling methods for information assets and raising the quality of information security is a benefit of the information security management system (ISMS) standard, the ISO/IEC 27000 series (ISO/IEC 27001), not of ISO 9001.
- エ
正解 The correct answer is エ. The ISO 9000 series (with ISO 9001 at its core) is an international standard for the quality management system (QMS). When a company adopts it, the way quality-management work is carried out (procedures, records, responsibilities, improvement cycles, and so on) becomes standardized across the whole organization. As a result, variation in the quality of management is curbed and operational efficiency also improves. Choice エ, “business operations related to quality management become standardized, improving the quality and efficiency of management”, correctly states the genuine benefit of this standard.
ここがポイント
- ISO 9000 series (ISO 9001) = the international standard for the quality management system (QMS). Its adoption benefit is “improving the quality and efficiency of management through the standardization of quality-management work”.
- Distinguishing it from similar standards: information security is ISO/IEC 27000 (ISMS), and the environment is ISO 14000. Do not mix up the standards by their target domain.
用語