システム開発プロジェクトのテスト工程において, 各担当者が報告書をチームリーダに提出し, チームリーダがそれらの内容をまとめてプロジェクトマネージャに報告している。次の報告ルールを定めているとき, チームリーダの報告として適切なものはどれか。 〔報告ルール〕 ・各担当者は, 担当する機能のテストの進捗率を報告書に記載する。 ・各担当者は, 遅れがあるときに, その原因と対策内容を報告書に記載する。 ・チームリーダは, 各担当者の進捗率の適切さを確認した後, それらを集約して全体の進捗率を求め, 計画との差異, 今後の見通しを報告書に記載する。 ・チームリーダは, 遅れがあるときに, 担当者にヒアリングを行い, 原因と対策内容の妥当性を確認する。また, 他チームへの影響を分析し, 対応策と期限を報告書に記載する。
平成28年度 春期 ITパスポート試験 問40
This question's explanation and your answers so far.
問 40
Incorrectア
If you report “only” the reports of the members who are delayed, you lose the “overall progress rate” obtained by aggregating all members’ progress rates, as well as the variance from the plan and the future outlook. The rule requires aggregating and reporting the whole regardless of whether there is a delay, so this is inappropriate.
Incorrectイ
Merely compiling the members’ reports into a list “only” omits the aggregation of the overall progress rate and the assessment the team leader should add when there is a delay (impact analysis on other teams, response measures, deadlines). It is a mere transcription with no added value as a leader, and does not satisfy the rule.
- ウ
正解 The reporting rules stipulate that the team leader must (1) “aggregate each member’s progress rate to obtain the overall progress rate,” and (2) when there is a delay, add to the report the leader’s own assessment that they confirmed and analyzed — such as the impact analysis on other teams, the response measures, and the deadlines. Option ウ, “aggregate the members’ reports, and when there is a delay in progress, add the team leader’s assessment,” matches these two points exactly, so it is appropriate. It forms a hierarchical progress report: the lower-level (member) information is compiled, the leader’s own analysis is added when needed, and it is passed up to the higher level (project manager).
Incorrectエ
Adjusting the members’ progress rates to match the team leader’s expectations is falsification that distorts the facts, and is inappropriate as progress management. What the rule requires is “confirming the appropriateness” of the progress rates, not rewriting them into expected values.
- Hierarchical progress reporting in Project Communications Management — aggregate the lower-level (member) information, add the leader’s own analysis and assessment when needed, and report up to the higher level (project manager).
- Progress reports should be based on facts; actual results must not be adjusted (falsified) to match expected values.