問5
頻出度★★★
ソーシャルネットワーキングサービスの利用事例はどれか。
平成29年度 秋期 ITパスポート試験 問5
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 5
- ア
正解 The correct answer is ア. An SNS (social networking service) is a service that provides an online “venue” supporting connections and interactions among users. Choice ア states exactly what an SNS itself does: it provides venues and topics for “communication among registered members” and “communication between companies and registered members”, and, through that interaction, raises customers' brand loyalty (their attachment to and trust in the brand), making it an example of a company using an SNS. Providing a two-way venue for interaction among members and between a company and its members matches the essence of an SNS.
Incorrectイ
Using electronic conferencing, email, and workflow support functions to make collaborative work among members within an organization more efficient describes “groupware”. It is a tool that supports business collaboration within a specific organization, so its purpose differs from an SNS, which provides a venue for connections among unspecified members.
Incorrectウ
Mediating between sellers and buyers in an online auction to improve transaction safety describes an “online (internet) auction” service. Its main purpose is mediating buying-and-selling transactions, so it differs from an SNS, which provides a venue for interaction among members.
Incorrectエ
Using needed software functions over a network only when required in order to reduce costs describes forms that provide software as a service, such as “ASP” or “SaaS”. It offers the use of software, so it differs from an SNS, which provides a venue for interaction.
ここがポイント
- An SNS (social networking service) is a service that provides a “venue for connection” where members, and companies and members, can interact; its essence is providing two-way communication.
- The confusing choices are groupware (supporting collaborative work within an organization), online auction (mediating buying and selling), and ASP/SaaS (providing software functions); tell them apart by the difference in each one's purpose.
用語