問6
頻出度★★★
社内で PDCA サイクルを継続的に適用するという方法によって，製造部門における歩留りの向上を実現した。この事例が示すような業務改善の考え方を示す用語はどれか。
平成29年度 秋期 ITパスポート試験 問6
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 6
Incorrectア
ASP (Application Service Provider) refers to a service provider or delivery model that supplies business application software to customers over a network. It is a concept about providing the use of software, and has nothing to do with the idea of continuous business improvement through PDCA.
- イ
正解 The correct answer is “イ”, BPM (Business Process Management). BPM refers to a management method and philosophy of continuously reviewing and improving business processes through the PDCA cycle of Plan → Do → Check → Act. The approach described in the question — achieving a higher yield rate by continuously applying the PDCA cycle — is exactly the kind of ongoing process improvement that BPM aims for, so BPM is the appropriate term for this concept.
Incorrectウ
BPO (Business Process Outsourcing) refers to entrusting part of a company's own business processes (such as call centers or accounting) as a whole to an external specialist provider. It is the outsourcing of operations, which differs from the idea in the question of running PDCA in-house and improving on one's own.
Incorrectエ
SFA (Sales Force Automation) refers to a system that manages and supports sales-activity information and deal progress to make sales more efficient. Its target is supporting the activities of the sales division, and it is not a term that expresses the business-improvement concept of continuously advancing the yield-rate improvement of the manufacturing division through PDCA.
ここがポイント
- BPM is a management method that continuously improves business processes through the PDCA cycle; the keyword “continuous business improvement” is the decisive clue for choosing BPM.
- It is important to be able to distinguish the meanings of the easily confused three-letter acronyms (ASP = software provision, BPO = outsourcing of operations, SFA = sales support).
用語