平成29年度秋期 ITパスポート試験問10

This question's explanation and your answers so far.

問10

頻出度★★☆

ISO が定めた環境マネジメントシステムの国際規格はどれか。

出典　平成29年度秋期 ITパスポート試験問10

解説

問 10

Incorrectア
The ISO 9000 series is an international standard for the “Quality Management System (QMS)”, defining a mechanism that continuously improves the quality of products and services. Its subject is quality, not the environment, so it is incorrect.
イ
正解 The ISO 14000 series is a family of ISO international standards for the “Environmental Management System (EMS)”, which lets companies and organizations continuously reduce their environmental impact. Its flagship, ISO 14001, defines the requirements and specifies a mechanism that runs the setting, operation, evaluation, and improvement of environmental objectives through the PDCA cycle. Therefore, the one that matches “the international standard for environmental management systems” is ISO 14000.
Incorrectウ
ISO/IEC 20000 is an international standard for “IT service management”, defining a mechanism (based on ITIL) that manages the quality of delivering and operating IT services. Its subject is not the environment, so it is incorrect.
Incorrectエ
The ISO/IEC 27000 series is an international standard for the “Information Security Management System (ISMS)”, defining a mechanism that protects the confidentiality, integrity, and availability of information assets. Its subject is not the environment, so it is incorrect.

ここがポイント

Memorize the correspondence of ISO’s major management system standards: 9000 = quality (QMS), 14000 = environment (EMS), 20000 = IT services, 27000 = information security (ISMS).
An Environmental Management System (EMS) is a mechanism that uses PDCA to continuously improve the environmental impact of an organization’s activities, and its international standard is ISO 14000 (with ISO 14001 at its core).

用語

解答問10イ