問43
頻出度★★★
ある企業におけるシステム開発プロジェクトの進捗に遅れが出始めている。遅れを解消させるために,プロジェクトリーダが,計画されていた作業手順の一部について省略することをプロジェクトメンバに提案した。プロジェクトメンバの意見は,やむを得ないという意見と品質が低下するので反対という意見に分かれた。プロジェクトの品質確保の観点から,プロジェクトリーダとして採るべき対応のうち,最も適切なものはどれか。
平成29年度 秋期 ITパスポート試験 問43
マネジメント系プロジェクトマネジメント › プロジェクトマネジメント
This question's explanation and your answers so far.
解説
問 43
- ア
正解 Omitting work procedures to make up for the delay creates a risk of quality decline. From the standpoint of ensuring project quality, the most appropriate action is for the leader not to decide alone or let only a few people decide, but to examine concrete measures against the quality decline within the project and form a project-wide consensus among all members. Forming a consensus gains the understanding and cooperation of the stakeholders and raises the effectiveness of the measures. Therefore ‘ア’ is correct.
Incorrectイ
Deciding whether to adopt the proposal by a majority vote among only the more highly skilled members reflects the opinions of just some members and does not form a project-wide consensus. The opinions of members who are concerned about quality get discarded, which is inappropriate from the standpoint of ensuring quality.
Incorrectウ
Adopting the proposal unilaterally on the grounds that the leader is the most experienced lacks any examination of the concrete concern of a quality decline, and no consensus is formed. This is inappropriate from the standpoint of ensuring quality.
Incorrectエ
Replacing the members who do not agree merely excludes the legitimate opinions of those concerned about quality and does nothing to address the underlying risk of quality decline. It also undermines the team’s trust, making it the most inappropriate from the standpoint of ensuring quality.
ここがポイント
- For ensuring project quality, the basic approach is not unilateral decisions or a majority vote by only some members, but examining concrete measures and forming a project-wide consensus.
- In the trade-off between resolving schedule delays and quality, it is important to make the quality-decline risk visible and to decide countermeasures based on the agreement of the stakeholders.
用語