問48
頻出度★★★
システム開発プロジェクトにおいて，プロジェクトマネージャはプロジェクトメンバに対して，適切なコミュニケーションを取る必要がある。プロジェクトメンバとのコミュニケーションに関して考慮すべき事項として，適切なものはどれか。
平成29年度 秋期 ITパスポート試験 問48
マネジメント系プロジェクトマネジメント › プロジェクトマネジメント
This question's explanation and your answers so far.
解説
問 48
- ア
正解 The correct answer is “ア”. In project communications management, the basic principle is to choose the means according to the nature of the information being conveyed. Highly confidential information can be shared orally and face-to-face in a meeting limited to selected participants, whereas information whose only purpose is broad notification and for which efficiency is a priority can be distributed all at once using the broadcast (mass-mailing) function of e-mail. Selecting the most suitable method for each type of information in this way is the appropriate consideration. “ア” states exactly this distinction and is therefore correct.
Incorrectイ
Incorrect. It is inappropriate in that it always prioritizes efficiency over urgency and confidentiality and always uses e-mail or electronic bulletin boards. Posting confidential information on a bulletin board risks leakage, and relying on e-mail alone for urgent contact delays delivery. Rather than focusing solely on efficiency, the means should be chosen according to the nature of the information.
Incorrectウ
Incorrect. In the name of fairness, it is inappropriate to always communicate with stakeholders outside the project and with project members using the same method and the same materials. Because each party differs in position, interests, and the level of detail they need, it is appropriate to adjust the means and the content of materials according to the audience; uniform treatment leads to misunderstanding the requirements.
Incorrectエ
Incorrect. It is inappropriate to conclude that confirmation of receipt is unnecessary just because members have an obligation to receive. Merely sending information does not guarantee it was conveyed correctly, and the more important the communication, the more essential it is to confirm receipt and understanding. Omitting confirmation causes gaps in perception and missed communications, becoming a risk to project operation.
ここがポイント
- In project communications management, choose the most suitable means of communication according to the nature of the information conveyed, such as its confidentiality, urgency, and efficiency.
- Adjusting the means and materials according to the audience (members / external stakeholders), and confirming receipt of important information, are the keys to smooth communication.
用語