問51
頻出度★☆☆
情報システムに関するファシリティマネジメントの施策として，適切なものはどれか。
平成29年度 秋期 ITパスポート試験 問51
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 51
Incorrectア
This is acquiring skills that support consensus building among participants in meetings (facilitation) — a matter of meeting operation and interpersonal skills. It differs from facility management, which deals with managing facilities and equipment (the names are similar but unrelated).
- イ
正解 Facility management (FM) treats facilities and equipment such as buildings, power supply, air conditioning, and server rooms as management resources and optimizes their cost, efficiency, and safety. Choice イ, reducing maintenance costs by replacing the equipment in the server room with energy-saving equipment, is exactly an improvement targeting the server room facility and the equipment placed inside it; cutting maintenance costs through energy saving (the Green IT idea) is a typical FM measure. Therefore イ is appropriate.
Incorrectウ
Setting up a consultation desk to handle complaints about software products is a customer support / help desk (service management) measure. It is not facility management, which targets the facilities and equipment themselves.
Incorrectエ
Sharing the production plan with parts suppliers to reduce product inventory is a supply chain management (SCM) measure. It optimizes logistics and inventory, which is different from facility management that deals with facilities and equipment.
ここがポイント
- Facility management = managing and maintaining facilities and equipment such as buildings, power supply, air conditioning, and server rooms as management resources in an optimal way. Cutting maintenance costs by switching to energy-saving equipment (Green IT) is a typical measure.
- Do not confuse it with the similarly named facilitation (supporting consensus building in meetings), nor with SCM (inventory reduction) or service management (complaint handling).
用語