問6
頻出度★★☆
一連のプロセスにおけるボトルネックの解消などによって, プロセス全体の最適化を図ることを目的とする考え方はどれか。
平成29年度 春期 ITパスポート試験 問6
ストラテジ系経営戦略マネジメント › 経営管理システム
This question's explanation and your answers so far.
解説
問 6
Incorrectア
CRM (Customer Relationship Management) is an approach and system for maintaining and strengthening relationships with customers over the long term in order to raise customer satisfaction and sales. Its purpose differs from achieving overall optimization by eliminating process bottlenecks.
Incorrectイ
HRM (Human Resource Management) is the idea of managing people as a management resource, covering areas such as recruitment, placement, development, and evaluation. It is not about achieving overall optimization by removing constraints on process steps.
Incorrectウ
SFA (Sales Force Automation) is a system that digitizes and automates sales activities—such as negotiation histories and deal progress—to improve sales efficiency. Its target differs from the idea of optimizing an entire process by eliminating bottlenecks.
- エ
正解 The correct answer is choice “エ”, “TOC (Theory of Constraints)”. TOC is the idea of finding the process step with the lowest processing capacity (the bottleneck, i.e., the constraint) within a series of processes and improving that step intensively, so as to raise the throughput (overall optimization) of the whole process. Because the overall flow is set by the speed of the slowest step, its characteristic is to focus improvement on the constraint rather than on a local part; this matches exactly the question’s statement about optimizing the entire process by eliminating bottlenecks.
ここがポイント
- TOC (Theory of Constraints) = the idea of improving the lowest-capacity bottleneck (constraint) in a series of steps in order to achieve overall optimization and higher throughput. The overall speed is set by the slowest step.
- This is a question about identifying alphabetic acronyms. The key point is being able to distinguish what each acronym refers to: CRM = customer relationship management, HRM = human resource management, SFA = sales force automation, TOC = theory of constraints.
用語