問25
頻出度★★★
企業が, 異質, 多様な人材の能力, 経験, 価値観を受け入れることによって, 組織全体の活性化, 価値創造力の向上を図るマネジメント手法はどれか。
平成29年度 春期 ITパスポート試験 問25
ストラテジ系企業活動 › 経営・組織論
This question's explanation and your answers so far.
解説
問 25
Incorrectア
Customer Relationship Management (CRM) is an approach that uses information systems and other means to manage, maintain, and strengthen relationships with customers so as to raise customer satisfaction and revenue. Its target is the external “customer,” which differs from the question's aim of making use of a company's internal diverse workforce.
- イ
正解 The correct answer is “イ Diversity Management.” Diversity means variety, and diversity management is a management approach that accepts diverse people who differ in gender, age, nationality, values, experience, and so on, and turns those differences into a strength of the organization. The question describes exactly this idea — accepting the abilities, experiences, and values of heterogeneous and diverse human resources, and revitalizing the whole organization while raising its value-creation capability — so イ is the correct answer.
Incorrectウ
Knowledge Management is an approach that shares and uses the knowledge and know-how held by individuals across the whole organization to benefit management. What it handles is “knowledge,” not “the diverse workforce itself,” so it does not match the question's description.
Incorrectエ
Value Chain Management is an approach that views business activities such as procurement, manufacturing, and sales as a connected flow that creates value, and analyzes and improves at which stage added value or cost arises. It has nothing to do with the idea of making use of workforce diversity.
ここがポイント
- Diversity Management = a management approach that accepts diverse people (differing in gender, age, nationality, values, and so on) and uses that diversity to revitalize the organization and raise its value-creation capability.
- Tell these easily confused management terms apart by asking what each one targets: CRM = customers, Knowledge Management = knowledge, Value Chain = the value flow of business activities, Diversity = a diverse workforce.
用語