平成29年度春期 ITパスポート試験問26

This question's explanation and your answers so far.

問26

頻出度★★☆

企業の活動のうち, コンプライアンスの推進活動に関係するものはどれか。

出典　平成29年度春期 ITパスポート試験問26

解説

問 26

Incorrectア
A system that shares the sales staff's know-how, customer information, and negotiation information within the sales department to raise productivity is an SFA (sales force automation) or knowledge-sharing initiative that streamlines sales activities, not a compliance-promotion activity aimed at legal compliance.
Incorrectイ
A system that shares customer information and purchase history across all departments to raise customer satisfaction is a CRM (customer relationship management) initiative that manages relationships with customers, whose purpose differs from compliance.
Incorrectウ
A system that shares schedules, documents, messages, and meeting room reservation status within a group to prevent communication loss is an information-sharing and work-efficiency initiative using groupware, not a compliance-promotion activity aiming at legal compliance.
エ
正解 Compliance (legal compliance) means that a company conducts its activities by observing not only laws and regulations but also social norms and corporate ethics. Choice エ describes “establishing a code of conduct and a conduct manual based on corporate ethics aimed at legal compliance, and instilling them among employees through ethics education” — which is exactly a compliance-promotion activity that roots legal-compliance awareness in all employees. Therefore エ is the correct answer.

ここがポイント

Compliance (legal compliance) = conducting activities that observe not only laws and regulations but also social norms and corporate ethics. Establishing a code of conduct and a conduct manual and conducting ethics education are its representative promotion activities.
SFA (sales force automation), CRM (customer relationship management), and groupware are systems aiming at productivity improvement, customer satisfaction, and information sharing, and should be distinguished from compliance, whose purpose is legal compliance.

用語

解答問26エ