問29
頻出度★★★
BPM (Business Process Management) の説明として, 適切なものはどれか。
平成29年度 春期 ITパスポート試験 問29
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 29
Incorrectア
Identifying risks such as earthquakes, fires, IT failures, and epidemic outbreaks, and preparing countermeasures in advance so that operations do not stop even when they occur — this describes BCP (Business Continuity Plan) / BCM (Business Continuity Management), not BPM.
Incorrectイ
Optimizing and streamlining the series of business processes that connect product suppliers to consumers, thereby meeting customer needs while reducing costs — this describes SCM (Supply Chain Management), not BPM.
Incorrectウ
Fundamentally reviewing the organization, job duties, business workflow, management system, information systems, and so on, to reconstruct business processes — this describes BPR (Business Process Reengineering). BPR is a radical rebuild, whereas BPM is a continuous improvement cycle; the two are distinct concepts.
- エ
正解 エ is correct. BPM (Business Process Management) is a management method for continuously improving an organization's business processes themselves. The description in エ — devising efficient and effective procedures for the business processes (Plan), monitoring their execution (Do), and discovering and improving problem points (Check and Act) while continuously repeating this cycle — precisely expresses the essence of BPM: keeping the PDCA cycle running on business processes. The decisive point is that it is not a one-time reform but is “repeated continuously”.
ここがポイント
- BPM (Business Process Management) is a management method that continuously improves business processes through the PDCA cycle (Plan → Do → Check → Act).
- Distinguishing confusable similar terms: BPR = radical reconstruction of business processes (a one-time reform); SCM = optimization of the supply chain from suppliers to consumers; BCP/BCM = business continuity prepared for risks such as disasters.
用語