問35
頻出度★★☆
ITIL (Information Technology Infrastructure Library) を説明したものはどれか。
平成29年度 春期 ITパスポート試験 問35
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This question's explanation and your answers so far.
解説
問 35
- ア
正解 ITIL (Information Technology Infrastructure Library) is a framework that systematically organizes best practices (proven successful examples) for planning, delivering, operating, and improving IT services. It originated with the UK government and sets out procedures such as incident management, problem management, change management, and service level management. It is used worldwide as the de facto standard for practicing IT service management (ITSM). Therefore choice ア, which describes it as “a framework for IT service management”, is correct.
Incorrectイ
“A framework for personal information protection related to IT” describes a personal-information-protection scheme (in Japan, for example, the Privacy Mark system based on JIS Q 15001). Its subject differs from ITIL, which systematizes procedures for operating IT services.
Incorrectウ
“A framework for quality management related to IT” refers to a quality management system framework (such as ISO 9001). It does not fit the definition of ITIL, which is a collection of best practices for delivering and operating services.
Incorrectエ
“A framework for green IT” is a framework for initiatives aimed at saving energy and reducing environmental impact (green IT). It has nothing to do with ITIL, which deals with the operation and management of IT services rather than the environment.
ここがポイント
- ITIL is a framework that systematizes best practices for IT service management (ITSM), and it is positioned as the de facto international standard.
- Distinguishing it from confusingly similar frameworks: personal information protection (Privacy Mark / JIS Q 15001), quality management (ISO 9001), and green IT (environmental consideration) each serve a different purpose.
用語