問13
頻出度★★★
A社では，受注から納品までの期間が，従来に比べて長く掛かるようになった。原因は，各部門の業務の細分化と専門化が進んだことによって，受注から出荷までの工程数が増え，工程間の待ち時間も増えたからである。経営戦略として，リードタイムの短縮とコストの削減を実現するために社内の業務プロセスを抜本的に見直したいとき，適用する手法として，適切なものはどれか。
平成30年度 秋期 ITパスポート試験 問13
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 13
Incorrectア
BCM (Business Continuity Management) is a method for preparing plans and structures so that critical operations can continue, or be quickly restored, even during emergencies such as disasters, accidents, or system failures. Its purpose is not to make normal-time business processes more efficient in order to shorten lead time or reduce costs, so it is inappropriate.
- イ
正解 The correct answer is イ, BPR. BPR (Business Process Re-engineering) is a management method that, without being bound by the existing organization or work procedures, fundamentally reviews and redesigns the business processes themselves. The requirement in the question — to fundamentally review the company's internal business processes in order to shorten lead time and reduce costs — matches exactly the purpose of BPR. At Company A, the division and specialization of each department's work increased the number of process steps and the waiting time between steps, making the period from order receipt to delivery longer; BPR rebuilds such an inefficient chain of steps across departmental boundaries, eliminating wasteful waiting time and duplicated work to achieve shorter lead time and lower costs. Therefore イ is appropriate.
Incorrectウ
CRM (Customer Relationship Management) is a method that centrally manages customer information and builds good relationships with customers to increase sales and customer satisfaction. Its target is the relationship with external customers, not a method for fundamentally reviewing internal business processes, so it is inappropriate.
Incorrectエ
SFA (Sales Force Automation) is a mechanism that uses information systems to support and streamline the activities of sales representatives, such as sales negotiations and customer visits. Its target is limited to sales activities, and it is not a method for fundamentally redesigning the entire business process from order receipt to shipment, so it is inappropriate.
ここがポイント
- BPR is a management method that redesigns business processes from the ground up without being bound by existing frameworks, achieving goals such as shorter lead time, lower costs, and higher quality. The phrase “fundamentally review the business processes” is a typical keyword pointing to BPR.
- Distinguishing the abbreviations: BCM = Business Continuity Management (continuing operations during emergencies), CRM = Customer Relationship Management (strengthening relationships with customers), SFA = Sales Force Automation (streamlining sales activities). Remember them by distinguishing their respective purposes and targets.
用語