問18
頻出度★★☆
バランススコアカードを用いて戦略立案する際, 策定した戦略目標ごとに, その実現のために明確化する事項として, 適切なものはどれか。
平成30年度 秋期 ITパスポート試験 問18
This question's explanation and your answers so far.
解説
問 18
Incorrectア
Corporate ethics refers to the ethical values and codes of conduct that a company and its employees should observe. Although it forms the foundation of all corporate activities, it is not the item to be clarified in order to achieve individual strategic objectives.
Incorrectイ
A management philosophy is a higher-level concept expressing a company's reason for existence and its basic values, and it serves as a premise for strategy formulation. It is not an item defined for each individual strategic objective.
- ウ
正解 A Balanced Scorecard (BSC) is a method that breaks a management strategy down into four perspectives — finance, customer, business process, and learning and growth — and translates them into strategic objectives. For each strategic objective, the critical success factors (CSF) that hold the key to achieving it are clarified, and then the indicators (KPI) and target values that measure the degree of achievement are set. Therefore, the item to clarify for each formulated strategic objective in order to realize it is the critical success factors, and the correct answer is ウ.
Incorrectエ
A vision depicts the future state a company aims for and indicates the direction that serves as the starting point of the strategy. It is not a specific item to be clarified as a means of achieving individual strategic objectives.
ここがポイント
- A BSC sets strategic objectives from four perspectives — finance, customer, business process, and learning and growth — and maps each objective to critical success factors (CSF), key performance indicators (KPI), and target values.
- Critical success factors (CSF) are the factors that are key to achieving an objective, and the degree of their achievement is measured quantitatively by KPI.
用語