問47
頻出度★☆☆
ITサービスを提供するために, データセンタでは建物や設備などの資源を最適な状態に保つように維持・保全する必要がある。建物や設備の維持・保全に関する説明として, 適切なものはどれか。
平成30年度 秋期 ITパスポート試験 問47
マネジメント系サービスマネジメント › ファシリティマネジメント
This question's explanation and your answers so far.
解説
問 47
Incorrectア
This describes agreeing on a service level for monitoring unauthorized access between the IT vendor and the customer, which is about SLAs (service level agreements) and security monitoring. It is not the “maintenance and preservation” of servicing the buildings and equipment themselves to keep them in good condition.
- イ
正解 The correct answer is イ. “Maintenance and preservation” means keeping existing buildings and equipment in optimal condition and continuously servicing them so that they function correctly when needed. A data center’s on-site generator is critical equipment for keeping IT services running during a power outage, and performing regular inspections (checking operation, fuel, parts, and so on) so that it reliably works when the time comes is exactly the maintenance and preservation of equipment. Therefore イ is the appropriate explanation.
Incorrectウ
This describes drawing up a construction plan for a building and completing the construction work, which is the stage of newly “building” the structure. It is not the “maintenance and preservation” of keeping existing buildings and equipment, and it applies to a different phase.
Incorrectエ
This describes responding to user inquiries and providing first-level resolution, which is the role of a service desk (help desk). It is the front-desk work of IT service operations, not the maintenance and preservation of buildings and equipment.
ここがポイント
- “Maintenance and preservation” = keeping existing buildings and equipment in optimal condition and continuously inspecting and servicing them so they function correctly when needed. Distinguish it from new construction and front-desk operations work.
- Critical equipment such as a data center’s on-site generator requires regular routine inspections during normal times so that it will reliably operate at the “critical moment,” such as during a power outage.
用語