問13
頻出度★★★
A社では営業部員の行動予定を把握したい。このとき利用するソフトウェアとして, 最も適切なものはどれか。
平成30年度 春期 ITパスポート試験 問13
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 13
Incorrectア
CRM (Customer Relationship Management) software centrally manages customer information and transaction and inquiry history in order to build good customer relationships and boost sales. What it manages is customers, so it does not fit the purpose of sharing and keeping track of the company's own sales staff's schedules.
Incorrectイ
ERP (Enterprise Resource Planning) software integrally manages a company's management resources such as sales, production, inventory, accounting, and human resources in order to make operations more efficient. Sharing individual sales staff members' schedules is not its main purpose.
Incorrectウ
SCM (Supply Chain Management) software optimizes the entire supply flow, from raw material procurement through production, logistics, and sales. Its purpose is to manage the flow of goods including business partners, and it is unrelated to keeping track of internal schedules.
- エ
正解 The correct answer is エ, Groupware. Groupware is software that integrates functions such as schedule management, electronic bulletin boards, email, and workflow so that members within an organization can share information and work collaboratively. In particular, by using the schedule management function, each sales staff member can register their own schedule, and supervisors and colleagues can view it in a list. It therefore best fits the purpose of wanting to keep track of the sales staff's schedules.
ここがポイント
- Groupware is software that supports information sharing and collaborative work within an organization through features such as schedule sharing, electronic bulletin boards, workflow, and email.
- Distinguish and memorize the area each acronym covers: CRM = customer relationship management, ERP = integrated management of management resources, SCM = optimization of the supply chain.
用語