問34
頻出度★★★
企業の業務運営における PDCA サイクルのうち, 業務の実行状況を KPI に基づいて測定, 評価するものはどれか。
平成30年度 春期 ITパスポート試験 問34
ストラテジ系企業活動 › 経営・組織論
This question's explanation and your answers so far.
解説
問 34
Incorrectア
P is Plan, the stage of setting goals and designing the achievement procedures and the KPIs themselves. Nothing has been executed or measured yet, so it does not match the question's requirement of evaluating execution status.
Incorrectイ
D is Do, the stage of actually carrying out operations according to the plan. It is the execution itself, not the act of measuring and evaluating that status with KPIs, so it is incorrect.
- ウ
正解 The PDCA cycle is a method for continuously improving operations by repeating the four stages Plan → Do → Check → Act. The stage described in the question, measuring and evaluating the execution status of operations based on KPIs (Key Performance Indicators), corresponds to Check (C), where results are inspected and evaluated against target values and indicators. Therefore the correct answer is 'ウ', C. Measuring the degree of achievement with the numerical KPI indicator and judging good or bad is exactly the evaluation stage, so C is the answer.
Incorrectエ
A is Act (improvement/corrective action), the stage of correcting issues based on Check's evaluation results and feeding them into the next plan. It is an improvement action that comes after measurement and evaluation, not the evaluation itself that the question refers to.
ここがポイント
- Be able to distinguish the role of each PDCA stage: Plan, Do, Check (evaluate), and Act (improve).
- Grasp the correspondence that measuring and evaluating execution status based on KPIs (Key Performance Indicators) belongs to the Check (C) stage.
用語