問5
頻出度★★☆
材料調達から商品販売までの流れを一括管理して，供給の最適化を目指すシステムはどれか。
令和元年度 秋期 ITパスポート試験 問5
ストラテジ系経営戦略マネジメント › 経営管理システム
This question's explanation and your answers so far.
解説
問 5
Incorrectア
ASP stands for Application Service Provider, referring to a provider or model that delivers the functions of business applications as a service over a network. It is a form of software provision, not a mechanism for managing the supply flow from material procurement to sales, so it is incorrect.
Incorrectイ
CRM stands for Customer Relationship Management, a mechanism that centrally manages information such as customer touchpoints, purchase history, and inquiries in order to improve customer satisfaction and strengthen long-term relationships. Its focus is the customer side, not the optimization of the supply flow, so it is incorrect.
Incorrectウ
ERP stands for Enterprise Resource Planning, a mechanism that manages a company's internal management resources such as accounting, human resources, production, and sales in an integrated way. Its main focus is internal resource management, which differs from SCM, whose direct aim is to optimize the entire supply chain from procurement to sales, so it is incorrect.
- エ
正解 Choice エ, SCM, stands for Supply Chain Management. It is a mechanism that manages the whole flow from raw-material procurement through production, inventory, logistics, and product sales (the supply chain) in an integrated way across companies and departments, matching demand with supply to reduce excess or shortage of stock and delivery delays, and thereby optimizing supply as a whole. This matches exactly the question's description of managing the flow from material procurement to product sales in an integrated manner to optimize supply, so エ is correct.
ここがポイント
- SCM (Supply Chain Management) = a mechanism that manages the entire supply chain from material procurement through production, logistics, and sales in an integrated way to optimize supply.
- Distinguish similar management information system acronyms: SCM = supply chain, CRM = customer relationship, ERP = integration of a company's internal management resources, ASP = a service-provision model for applications.
用語