問11
頻出度★★☆
情報システム戦略において定義した目標の達成状況を測定するために, 重要な業績評価の指標を示す用語はどれか。
令和元年度 秋期 ITパスポート試験 問11
This question's explanation and your answers so far.
解説
問 11
Incorrectア
BPO (Business Process Outsourcing) refers to a management approach of entrusting part of a company's own business processes (for example, accounting or call-center operations) to an external specialist provider. It is not an indicator for measuring performance, so it is incorrect.
Incorrectイ
CSR (Corporate Social Responsibility) means corporate social responsibility: the idea that a company acts with consideration for the environment, society, and ethics, not merely pursuing profit. It is not an indicator for measuring the degree of achievement, so it is incorrect.
- ウ
正解 Choice ウ, KPI (Key Performance Indicator), is translated as a key performance indicator: a metric set up to numerically measure how well a goal defined in an information systems strategy or in business management is being achieved. It exactly matches the stem's description of a key performance indicator that measures the degree of achievement of a goal, so ウ is correct.
Incorrectエ
ROA (Return on Assets) is the return on assets, a financial indicator obtained by dividing profit by total assets. It is an accounting indicator that measures how efficiently a company uses its assets, which differs from the stem's intent of an indicator set up to measure the degree of achievement of an information systems strategy goal, so it is incorrect.
ここがポイント
- KPI = Key Performance Indicator: a quantitative indicator set up to measure the degree of goal achievement.
- Distinguishing similar abbreviations: understand how BPO (outsourcing of business operations), CSR (social responsibility), and ROA (return on assets) differ in meaning.
用語