令和元年度秋期 ITパスポート試験問28

This question's explanation and your answers so far.

問28

頻出度★★☆

業務の効率化を目指すために, SFA を導入するのに適した部門はどれか。

出典　令和元年度秋期 ITパスポート試験問28

解説

問 28

ア
正解 SFA (Sales Force Automation) means a sales support system that centrally records and shares customer information, negotiation progress, opportunity management, visit history, and the like, so as to make sales activities more efficient and standardized. Therefore, the department best suited to introduce this system to improve operations is Sales, and the correct answer is ア.
Incorrectイ
What suits improving the efficiency of the finance and accounting department is an accounting system that handles bookkeeping, closing, and billing, not SFA, which supports sales activities.
Incorrectウ
What suits improving the efficiency of the materials and purchasing department is a purchasing management system or SCM that manages ordering, inventory, and procurement, not something SFA applies to.
Incorrectエ
What suits improving the efficiency of the manufacturing department is a production management system (such as MRP) that manages production planning and processes, not SFA, whose purpose is sales support.

ここがポイント

SFA (Sales Force Automation) = a sales support system. It centrally manages customer, negotiation, and opportunity information to improve the efficiency of sales activities.
Grasp the correspondence between departments and business systems (sales → SFA, accounting → accounting system, purchasing → purchasing management/SCM, manufacturing → production management).

用語

解答問28ア