問33
頻出度★★★
RPA (Robotic Process Automation) の事例として, 最も適切なものはどれか。
令和元年度 秋期 ITパスポート試験 問33
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 33
Incorrectア
Software that takes over only ‘highly advanced, non-routine judgments’ on behalf of humans belongs to the domain of AI (artificial intelligence), not RPA. What RPA excels at is rule-based, routine processing; advanced, non-routine judgment is outside its scope, so this is incorrect.
Incorrectイ
This is an example of a physical humanoid robot — a ‘human-shaped robot’ serving customers at a bank counter — and moreover such customer service is non-routine work. RPA is the automation of routine processing by software, so this case of a physical robot plus non-routine work is incorrect.
- ウ
正解 RPA (Robotic Process Automation) is a technology in which software (a software robot) performs, on behalf of a person, the rule-based, routine operations that the person does on a PC, thereby automating them. In choice ‘ウ’, software that takes over pre-defined, rule-based routine operations transcribes order data received over the Internet into a delivery system; this satisfies RPA's two key requirements: (1) the agent is software, and (2) the work handled is rule-based, routine work. Therefore ‘ウ’ is the most appropriate example of RPA.
Incorrectエ
What performs assembly on a factory production floor is an industrial robot (FA = factory automation), i.e., work done by physical machinery. Although it is routine work, it is not software, so it does not count as RPA — which automates operations on a PC — and is therefore incorrect.
ここがポイント
- Definition of RPA: a technology in which a software robot takes over and automates the ‘rule-based, routine operations’ that a person performs on a PC (targeting white-collar work such as data entry, transcription, and matching).
- Distinction: advanced, non-routine judgment belongs to the domain of AI, and machines that perform physical work are industrial robots (FA); neither is the same as RPA.
用語